CANCELLATION POLICY

Cancellation Policy for In-company Group Courses
  1. The full amount will be charged if you cancel after accepting our offer.
  2. It is possible to adjust the scheduled dates without extra cost, as long as this is done in consultation with NIOW and up to four weeks before the original starting date.
Cancellation Policy for Individual Language Courses

Intensive and Semi-intensive Courses:
Courses may only be cancelled via your NIOW account manager. The full amount will be charged if you cancel after accepting our offer. If you are prevented from attending before the course starts, your organization may, in consultation with NIOW, delegate a replacement participant. If you are prevented from attending during the course, the full tuition fee will be due. Missed lessons cannot be rescheduled.

Flexible Intensive Courses:
Courses may only be cancelled via your NIOW account manager. The full amount will be charged if you cancel after accepting our offer. If you are prevented from attending before the course starts, your organization may, in consultation with NIOW, delegate a replacement participant. Scheduled lessons may only be cancelled with five working days advance notice. Lessons which have been cancelled under the correct conditions may be rescheduled, as long as you do so within a period of three months after the start of the course. If cancellation takes place less than five working days before the scheduled date, the full tuition fee will be due.

Cancellation Policy for Open Courses
The cancellation of an open course can only be done in writing, taking into account the following:
  1. Cancellation at no cost is possible up to one month prior to the the starting date.
  2. We will charge you 50% of the total amount if cancellation takes place from one month to 14 days before the starting date.
  3. The full amount is due if cancellation takes place within a fortnight prior to the starting date.
  4. We consider a ‘no show’ on the first day of the course as a cancellation.
  5. In consultation with NIOW your organization may delegate a replacement participant.
  6. If the participant is absent during the course, the full tuition fee is due. Missed hours cannot be caught up.
  7. It is possible to transfer your reservation to the following course, provided that you let us know 14 days before the starting date of the training you initially enrolled for. An administration fee of € 50,- will be charged.
NIOW Training has the right to cancel a course if there are insufficient enrolments, in which case we will inform you at least ten days in advance. You will be offered the opportunity to participate in the following course.
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